Last updated: 20 December 2025

At GRAND LONDON, we understand that sometimes plans change. Please review our cancellation policy below.

Order cancellations

If you wish to cancel your order, you must notify us within 12 hours of placing your order.

Cancellation requests submitted after this period may not be accepted if the order has already entered processing or has been shipped.

If your order cannot be cancelled in time, you will need to wait until it is delivered and then follow our return process in accordance with our Return and Refund Policy.

How to request a cancellation

To request a cancellation, please contact our customer support team as soon as possible using the details below. Please include your order number for faster assistance.

Contact information

• Store name: GRAND LONDON
• Company name: NEXUCORP
• Company registration number (SIREN): 932 502 172
• VAT number: FR47932502172
• Business address: 229 Rue Saint-Honoré, 75001 Paris, France
• Email: contact@grand-london.com
• Phone: +44 20 8058 3051

NEXUCORP is registered in France. GRAND LONDON currently sells and ships orders only within the United Kingdom.

Customer support hours (GMT):

• Monday to Friday: 09:00–17:00
• Saturday & Sunday: 10:00–17:00

We aim to respond to all inquiries within 24 hours on business days.