Shipping policy

Last updated: 20 December 2025

Our goal is to ensure a smooth, transparent, and reliable shipping experience. Please review the information below to understand how orders are processed and delivered.

1) Shipping area

We currently ship exclusively within the United Kingdom. Orders are dispatched to the delivery address supplied by the customer at the time of purchase.

2) Shipping costs

  • Free shipping: All orders within the United Kingdom qualify for free shipping.
  • No hidden fees: All applicable costs are clearly shown at checkout.

3) Order processing time

  • Processing time: Orders are processed within 1–3 business days (Monday to Friday).
  • Order cut-off time: Orders placed before 22:00 (GMT, London time) are processed the same business day when possible.
  • Weekend & holiday orders: Orders placed on weekends or public holidays are processed the next business day.

4) Delivery time

  • Estimated transit time: 5–9 business days (Monday to Friday), depending on location.
  • Total estimated delivery time: 6–12 business days (processing + shipping).

Please note that delivery times are estimates and may vary due to factors beyond our control, such as carrier delays, weather conditions, or logistical disruptions.

5) Shipping carriers

We work with trusted delivery partners, which may include:

  • Royal Mail
  • DPD
  • Other reputable carriers, depending on destination and operational availability

Carrier selection depends on destination and operational availability.

6) Tracking information

Once your order has been shipped, you will receive a confirmation email containing your tracking number and carrier details.

Tracking information typically becomes available within 24–48 hours after dispatch.

7) Address changes

  • Please ensure that your shipping address is correct at checkout.
  • Address changes may be requested within 12 hours of placing your order, provided the order has not yet been processed or shipped.
  • Once an order has been shipped, the delivery address cannot be changed.

8) Failed or undeliverable shipments

If a delivery fails due to an incorrect or incomplete address provided by the customer, or if the parcel is not collected, the order may be returned by the carrier.

  • Refunds: We do not offer refunds for failed deliveries caused by incorrect or incomplete address information provided at checkout.
  • Reshipment: A reshipment may be arranged, subject to an additional shipping fee to cover resending costs.

9) Lost or damaged packages

If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery (or the expected delivery date).

We will investigate the issue with the carrier and offer a replacement or refund where appropriate.

10) Missing items

If an item is missing from your order, please contact us within 7 days of receiving your package so we can resolve the issue promptly.

11) Contact information

  • Store name: GRAND LONDON
  • Company name: NEXUCORP
  • Company registration number (SIREN): 932 502 172
  • VAT number: FR47932502172
  • Business address: 229 Rue Saint-Honoré, 75001 Paris, France
  • Email: contact@grand-london.com
  • Phone: +44 20 8058 3051

NEXUCORP is registered in France. GRAND LONDON currently sells and ships orders only within the United Kingdom.

Customer support hours (GMT):

  • Monday to Friday: 09:00–17:00
  • Saturday & Sunday: 10:00–17:00

We aim to respond to all inquiries within 24 hours on business days.