Privacy policy

Last updated: 20 December 2025

This Privacy Policy explains how GRAND LONDON (“we”, “us”, or “our”) collects, uses, and shares your personal information when you visit or use our website and services, including when you make a purchase or otherwise interact with us (collectively, the “Services”).

For the purposes of this Privacy Policy, “you” and “your” refer to any user of the Services, including customers, website visitors, or other individuals whose personal information we collect.

1) Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operational requirements, or legal and regulatory obligations. When we do, we will update the “Last updated” date on this page.

2) How we collect and use personal information

We collect personal information from a variety of sources in order to provide and improve our Services. The types of information collected depend on how you interact with us.

3) Personal information we collect

Information you provide directly

  • Contact information such as name, email address, phone number, and shipping or billing address
  • Order information including payment confirmation, delivery details, and transaction history
  • Account information such as login credentials and account security details
  • Customer support communications and correspondence

You may choose not to provide certain information; however, this may limit your ability to use some features of the Services.

Information collected automatically

We may automatically collect information about how you interact with our Services, including device information, browser type, IP address, and usage data, through cookies and similar technologies.

Information from third parties

  • Service providers that support our website and operations, including ecommerce and hosting platforms
  • Payment processors that handle transaction details to complete purchases
  • Advertising and analytics partners that assist with marketing and performance measurement

4) How we use personal information

  • To process orders, payments, deliveries, returns, and refunds
  • To communicate with you regarding your account or orders
  • To provide customer support and improve our Services
  • To prevent fraud and maintain platform security
  • To send marketing communications where permitted by law

5) Cookies

We use cookies and similar technologies to operate our website, remember user preferences, perform analytics, and improve user experience. You can manage cookie preferences through your browser settings.

6) How we share personal information

We may share personal information with trusted third parties for legitimate business purposes, including:

  • Payment processing and transaction fulfillment
  • Shipping, logistics, and order delivery
  • Customer support and IT services
  • Marketing and advertising partners, where applicable

We do not sell sensitive personal information or use it to infer personal characteristics without consent.

7) Third-party websites

Our Services may include links to third-party websites. We are not responsible for the privacy practices or content of those websites.

8) Children’s data

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of 16.

9) Data security and retention

We implement reasonable security measures to protect personal information. However, no system is completely secure. Personal information is retained only as long as necessary for the purposes described in this policy.

10) Your rights

Depending on your location, you may have rights regarding your personal information, including access, correction, deletion, portability, restriction of processing, and withdrawal of consent.

You may exercise these rights by contacting us using the details below. We may need to verify your identity before responding.

11) International data transfers

Personal information may be processed outside your country of residence. Where required, we rely on appropriate legal safeguards for international data transfers.

12) Contact information

  • Store name: GRAND LONDON
  • Company name: NEXUCORP
  • Company registration number (SIREN): 932 502 172
  • VAT number: FR47932502172
  • Business address: 229 Rue Saint-Honoré, 75001 Paris, France
  • Email: contact@grand-london.com
  • Phone: +44 20 8058 3051

NEXUCORP is registered in France. GRAND LONDON currently sells and ships orders only within the United Kingdom.

Customer support hours (GMT):

  • Monday to Friday: 09:00–17:00
  • Saturday & Sunday: 10:00–17:00

We aim to respond to all inquiries within 24 hours on business days.