If you have any queries, please do not hesitate to contact us at contact@grand-london.com or fill in the form below. We aim to reply within 24 hours on business days.
Before reaching out, we kindly recommend checking our FAQ page, as it may already have the answer to your question.
Store name: GRAND LONDON
Company name: NEXUCORP
Company registration number (SIREN): 932 502 172
VAT number: FR47932502172
Business address: 229 Rue Saint-Honoré, 75001 Paris, France
Email: contact@grand-london.com
Phone: +44 20 8058 3051
NEXUCORP is registered in France. GRAND LONDON currently sells and ships orders only within the United Kingdom.
Customer support hours (GMT):
Monday to Friday: 09:00–17:00
Saturday & Sunday: 10:00–17:00
We aim to respond to all inquiries within 24 hours on business days.
NEED HELP?
FREQUENTLY ASKED QUESTIONS
Do you ship overseas?
No, we currently only ship within the United Kingdom. We’re proud to serve our UK-based customers with free shipping on all orders! Want the full details? Read our Shipping Policy.
How long will it take to get my order?
Due to high order volume, all orders will be dispatched within 1–3 business days. Delivery typically takes 6–12 business days depending on your location.
You will receive full tracking details at checkout and in your confirmation email.
Click here to view our Shipping Policy.
What is your return policy?
You can return your product within 30 days of receiving it. We don’t charge any return or handling fees—customers are only responsible for the cost of the return label.
Click here to view our Return & Refund policy.
What are the shipping costs?
We offer free shipping on all orders within the United Kingdom, ensuring a seamless shopping experience. Rest assured, there are no hidden fees—every cost is transparently displayed at checkout for your convenience.
Click here to view our Shipping Policy.
Other questions?
Feel free to reach out to us via our contact page, or explore our FAQ page for quick answers. We're always here to assist you!
On all UK orders
Our customer service team is available Monday to Friday 09:00-17:00 & Saturday to Sunday 10:00-17:00 (GMT)
All transactions are secure and encrypted
We offer a 30-day return window
On all UK orders
Our customer service team is available Monday to Friday 09:00-17:00 & Saturday to Sunday 10:00-17:00 (GMT)
All transactions are secure and encrypted
We offer a 30-day return window
